| Title |
Christensen, Octavia J'Anne MSN_2024 |
| Alternative Title |
Improving Patient's Stisfaction Score by Utilizing My HealtheVet |
| Creator |
Christensen, Ocativa Janne |
| Collection Name |
Master of Nursing (MSN) |
| Description |
This MSN project aims to implement ways to educate veterans and clinical; staff members to utilize the messaging system within the My Healthe Vet application to increase; patient satisfaction scores by improving communication between patients and clinicians. |
| Abstract |
Purposes/Aims: This MSN project aims to implement ways to educate veterans and clinical; staff members to utilize the messaging system within the My Healthe Vet application to increase; patient satisfaction scores by improving communication between patients and clinicians.; Rationale/Background: Low patient satisfaction scores commonly act as a catalyst for changes; in healthcare. This project explores the impact of implementing commimication technology. It; investigates how educating veterans and clinicians increases resource utilization, which has been; shown to improve patient outcomes.; Methods: Using evidence-based resources and Rosswurm and Larrabee's framework,; instructional materials were developed to assist veterans and healthcare providers in increasing; the use of My Healthe Vet technology. Evaluation methods include qualitative surveys that; measure participants ' understanding and comfort level with the educational material.; Results: Clinicians' pre- and post-survey testing patient education on navigating the My; Heal the Vet application and utilizing it to communicate effectively with patients showed an; increased lmowledge base after implementation. Analyzed data differences in veterans' responses; to the SHEP pre and post-project implementation showed increased patient satisfaction levels.; Conclusions: Proactive communication and collaboration between patients and clinicians are; needed to improve patient care outcomes. Through effective commimication and the application; of EBP education, nurses can develop the nursing practice to improve patient outcomes and meet; the needs of an evolving healthcare system. |
| Subject |
Veterans; Veterans hospitals--United States; Communication in medicine |
| Digital Publisher |
Stewart Library, Weber State University, Ogden, Utah, United States of America |
| Date |
2024 |
| Medium |
Thesis |
| Type |
Text |
| Access Extent |
33 page pdf; 760 KB |
| Language |
eng |
| Rights |
The author has granted Weber State University Archives a limited, non-exclusive, royalty-free license to reproduce his or her theses, in whole or in part, in electronic or paper form and to make it available to the general public at no charge. The author retains all other rights. |
| Source |
University Archives Electronic Records: Master of Nursing. Stewart Library, Weber State University |
| Format |
application/pdf |
| ARK |
ark:/87278/s6kh86wm |
| Setname |
wsu_atdson |
| ID |
129774 |
| Reference URL |
https://digital.weber.edu/ark:/87278/s6kh86wm |
