92 Engl 3100 Professional Sc Technical Writing (3) Psych SS2000 Interpersonal Relationships (3) Psych 3460 Social Psychology (3) AutoTc 3520 Fleet Management (2) AutoTc 3620 Automotive Business Practices (2) AutoTc 4020 Environmental Issues (2) BusAdm 1010 Business and Society (3) BusAdm 3000 Small Business Management (3) SALES & SERVICE TECHNOLOGY COURSES SST 1143. Fundamental Selling Techniques (3) F, S A retail, wholesale, and direct selling course. Emphasis upon mastering and applying the fundamentals of selling. Preparation for and execution of sales demonstrations required. SST 1303. Distribution Principles (3) F, S Examination of the distribution process of goods and services, the interrelationships of customer demands, production, pricing, promotion, and the movement of goods from producer to consumer. SST 1503. Introduction to Fashion Merchandising (3) F A study of the Fashion Merchandising industry, including careers in design, manufacturing, wholesaling, promotion, and retailing, including well-known designers, manufacturers, promotion media and apparel and accessory retail institutions. SST 1602. Advanced Selling Techniques (2) F, S Study of advanced selling techniques, including persuasion, prospecting, client analysis, sales presentation organization and territory and time organization. SST 1890. Cooperative Work Experience (1-2) Su, F, S Open to all first year declared majors in Sales Sc Service. Provides academic credit for on-the-job experience. Grade and amount of credit will be determined by department. SST 2182. Credit and Collection Methods (2) 5 The study of specific credit and collection methods for retail, wholesale, and service industries; including cost of retail credit, credit investigation, methods of collecting bad accounts, securing new business through credit applications, and credit control. SST 2353. Consumer Textiles (3) S A study of fibers, yarns, fabric structure and finishes as they relate to buying, wear, use, care and laundering of clothing and household textiles. SST 2383. Retail Merchandising 8c Buying Methods (3) S The study of the retail buyer's duties, different buying organizations, and techniques, procedures of purchasing merchandise for resale and retail merchandising strategies. SST 2443. Advertising Methods (3) F A study of advertising methods as they relate to local retail, wholesale, and service industries, including newspaper, magazine, radio, TV, mail, outdoor and special promotion events. SST 2703. Computer-Aided Design for Sales and Merchandising (3) 5 Application of basic computer-aided design for sales and merchandising, and fashion as it relates to current professional practice in industry. Use of current software. Two two-hour lecture labs combine classes with lab times scheduled each week. SST 2890. Cooperative Work Experience II (1-2) Su, F, S Open to second year declared majors in Sales and Service. A continuation of SST 1890. SST 2991. Sales/Service Technology Seminar (1) S Directed studies, group discussions, and analysis of selected topics pertinent to sales and service technology. Also designed to prepare sales and service majors for the job market and career opportunities. SST 3103. Sales Personalities and Profiles (3) F, S Utilization of personality profiling and behavioral styles profiling assessment instruments as applied to account representatives, retail salespersons, sales engineers, industrial product salespersons nontechnical and service salespersons. Prerequisite: SST 1143. SST 3153. Sales Engineering Techniques (2 contact, 1 lab) F, S A study of selling techniques required in order to sell products, systems, or services needed by industrial manufacturing, processing, mining, construction firms, or other related technical areas. Prerequisite: SST 3563. SST 3203. Customer Service Techniques (3) F, S A study of customer service techniques required in order to sell and service products, systems, or services needed by industrial manufacturing, processing, mining, construction firms, or other related technical areas. SST 3363. Contract and Sales Negotiation Techniques (3) Su, S Principles, techniques and analysis of strategies involved in contract and sales negotiations. Development of integrated strategies through group and individual interaction. Prerequisite: SST 1143. SST 3563. Principles of Supervision (3) Su, F, S Practical application of first-line supervisory skills including choosing, organizing, training, and evaluating entry-level employees; making supervisory decisions; and solving first-line supervisory problems. Understanding the basic responsibilities of a supervisor in production organizations and service organizations. SST 3603. Sales Presentation Strategies and Techniques (3) F, S Principles and practices for the five major categories of professional sales consultants. Prerequisites: SST 1143 and 3153. SST 4102. Developing Team Leadership Skills (2) Su, F, S A skills based course designed to develop the interpersonal and leadership skills necessary to work effectively in teams and guide teams through the group stages of development. This course will be facilitated in such a way the participants will learn how to diagnose team developmental level and develop a high performing team by applying the principles of situational leadership and the DISC personality profiles system. Prerequisite: SST 3563. SST 4203. Ethical Sales and Service (3) Su, F, S Principles, techniques and analysis of ethics in the sales and service professions. Utilizes group interaction, individualized hands-on experiences and a field based experience. SST 4830. Directed Readings (1-3) Su, F, S Individual readings supervised by a faculty member. Prerequisite: Approval of instructor. SST 4863. Sales Practicum I (3) Su, F, S Multiple sales problems requiring assessment of target markets, using multiple group and individual sales techniques and presentation strategies, sales supervision and contract negotiation skills and ability to deal with sales resistance. Prerequisites: SST 3103, 3363, 3603. SST 4873. Sales Practicum II (3) Su, F, S Multiple sales problems requiring assessment of target markets, using multiple group and individual sales techniques and presentation strategies, sales supervision and contract negotiation skills and ability to deal with sales resistance. Prerequisites: SST 3103, 3363, 3603. SST 4920. Short Courses, Workshops, etc. (1-2) 5 Consult the semester class schedule for the current offering under this number. The specific title and credit authorized will appear on the student transcript. SST 4992. Senior Seminar (2) F, S Research and discussion of sales and service related problems. DEPARTMENT Telecommunications & business education Chair: Dr. Alden A. Talbot Location: Building 2, Room 218 Telephone Contact: Julie Warnick 801-626-6059 Professors: Alden A. Talbot, Diana J. Green; Assistant Professors: Kenneth R. Cuddeback, Laura MacLeod, Lynda M. Money; Instructor: Pat McFerson I he Department of Telecommunications Sc Business Education offers an Associate of Applied Science Degree in Office Technologies, an Associate of Applied Science Degree in Telecommunications, a Bachelor's Degree in Telecommunications Administration, and a Bachelor's Degree in Business Education with two emphases: a Composite Teaching degree or an emphasis in Office Technologies. Minors are offered in Office Technologies, Business/Marketing Education, and Business Education. The last two minors require an education major. Also offered are Telecommunications Certificate program and a Professional Network Certificate program with Novell and CISCO options. The department offers courses in word processing, spreadsheets, database management, telecommunications, local area networks, desktop publishing, graphics, business communications, multimedia, network certification, and other related areas. Telecommunications Administration graduates study both the voice side and the data side of the discipline. On the voice side, students learn about designing, installing, and managing phone systems, and making decisions regarding the purchase and operation of hardware and software. On the data side, students learn about computer networks, network operating systems, and computer application programs. Business Education graduates are qualified to enter both the business world and the classroom. The Composite Teaching Emphasis qualifies individuals to teach business and marketing- related subjects at the secondary school level. The Office Technologies Emphasis qualifies individuals for careers in information processing, administrative services, office administration, and supervision. Office Technologies Associate of Applied Science graduates are trained for employment as administrative assistants, information technology specialists, records managers, and other office-related positions. 93 Departmental Policies Students for any degree from the Telecommunications Sc Business Education (TBE) programs are subject to the following policies: 1. To enroll in any intermediate or advanced computer course, the student must have a grade of C- or better in the preceding course. 2. TBE credits earned more than six years earlier than the proposed date of graduation must be evaluated by the department or validated through a challenge examination. 3. A student in TBE cannot obtain a degree from the department if any required course in the department has been taken for a grade more than three times. 4. Any deviation from the printed graduation requirements must be approved by thedepartment chair PRIOR to taking the course(s) in question. telecommunications administration Major :' : :. ■:■■'..' ;■:,:■. ■"■'.":; ■'. .'.:,'..■'.■/■'■ ■ . - ■ -.- - : ■ ■ ■ ■ ■ ■ ■ ■ : - '■■■■-■.. : ■ ■'.:.; ' : ; ■"■■'■. " * » Program Prerequisite: Completion or equivalent of a Weber StateA.A.S. Degree in Telecommunication. » Minor: Not required. » Grade Requirements: A grade of "C-" or better in courses required for this major in addition to an overall GPA in TBE courses of 2.50 or higher. Refer to page 35 for general grade requirements for graduation. » Credit Hour Requirements: A total of 120-126 credit hours is required for graduation. A total of 40 upper division credit hours is required (courses numbered 3000 and above) - 37 of these credit hours are required within the major. Advisement All Telecommunications Administration students should meet with a faculty advisor for course and program advisement. Call Kenneth Cuddeback at 801-626-6026 or Dr. Diana J. Green at 801- 626-6821 or call 801-626-6059 for more information or to schedule an appointment. Advisement may also be obtained in Building 2 Room 218. Admission Requirements Complete an A.A.S. Degree in Telecommunications or equivalent. Declare a program of study with the department secretary (Building 2 Room 218). There are no special admission or application requirements for this program. General Education Refer to pages 35-40 for either Bachelor of Science or Bachelor of Arts requirements. TBE TE1700, Introduction to Microcomputer Applications, will partially fill the Computer Literacy requirement. Comm HU1050 and Econ SS1010 will fulfill both program and general education requirements. TBE 4710 will fill 3 credits of the Bachelor of Science requirement. Course Requirements for B.S. or B.A. Degree To be taken in addition to the requirements for the A.A.S. Degree in Telecommunications. PROFILE ENROLLMENT STUDENT AFFAIRS ACADEMIC INFO DEGREE REQ GEN ED Interdisciplinary FYE HNRS BIS LIBSCI INTRD MINORS Applied Science & logy CEET CS MFET/MET CMT DG PRENGR AUTOSV/AUTOTC IDT SST TBE- Arts & Humanities COMM ENGL FORLNG DANCE MUSIC THEATR ART MBA MPACC/ACCTNG BUSADM FIN LOM MGMT MKTG ECON/QUANT IS&T Education MEDUC CHFAM ATHL/AT HEALTH/NUTRI PE/REC EDUC Health Professions CLS DENSCI PARAMD HTHSCI HAS/HIM NURSNG RADTEC DMS NUCMED RADTHR RESTHY Science BOTANY CHEM GEOSCI MATH/MATHED MICRO PHSX ZOOL Social A Behavioral -..■:• Q ECON GEOGR HIST POLSC PHILO PSYCH SOCLWK GERONT SOCLGY ANTHRO AEROSP MILSCI NAVSCI Weber State University Weber State University