Sales and Service Technology College of General Information 320. Customer Service Techniques (4) W, S A study of customer service techniques required in order to sell and service products, systems, or services needed by industrial manufacturing, processing, mining, construction firms, or other related technical areas. 336. Contract and Sales Negotiation Techniques (4) Su, W Principles, techniques and analysis of strategies involved in contract and sales negotiations. Development of integrated strategies through group and individual interactions. Prerequisites: SST 114, 160. 356. Principles of Supervision (3) A, W, S Practical application of first-line supervisory skills including choosing, organizing, training, and evaluating entry-level employees; making supervisory decisions; and solving first-line supervisory problems. Understanding the basic responsibilities of a supervisor in production organizations and service organizations. 360. Sales Presentation Strategies and Techniques (4) A, S Principles and practices for the five major categories of professional sales consultants. Prerequisites: SST 114, 160. 410. Developing Team Leadership Skills (3) 5a, A, W, S A skills based course designed to develop the interpersonal and leadership skills necessary to work effectively in teams and guide teams through the group stages of development. This course will be facilitated in such a way that participants will learn how to diagnose team developmental level and develop a high performing team by applying the principles of situational leadership and the DISC personality profiles system. Prerequisite: SST 310 or 356. 420. Ethical Sales and Service (3) A, W, S Principles, techniques and analysis of ethics in the sales and service professions. Utilizes group interaction and individualized hands-on experiences. Senior status recommended. 483. Directed Readings (1-5) Su, A, W, S Individual Readings supervised by a faculty member. Prerequisite: Approval of instructor. 486,487,488. Sales Practicum (3,3,3) Su, A, W, S Multiple sales problems requiring assessment of target markets, using multiple group and individual sales techniques and presentation strategies, sales supervision and contract negotiation skills and ability to deal with sales resistance. Prerequisites: SST 310,336,360. 492. Short Courses, Workshops, etc. (1-4) Consult the quarterly class schedule for the current offering under this number. The specific title and credit authorized will appear on the student transcript. 499. Senior Seminar (1-2) A Research and discussion of sales and service related problems. Arts & Humanities The College of Arts and Humanities offers comprehensive programs encompassing the visual and performing arts, languages, literature, communications, and mathematics. The programs of the College are designed to help students gain a thorough understanding of their cultural and aesthetic heritage and to prepare them for employment opportunities that will take advantage of the special skills developed through rigorous study of the humanities. The educational and cultural programs of the departments are available to both major and non-major students. The curriculum of the College of Arts and Humanities is enriched by special lectures, exhibitions, dramatic and musical productions. Many nationally known artists perform each year before audiences drawn from the campus and the community. Department/Area Listing Communication 88 English Language & Literature 94 English as a Second Language (ESL) 100 Foreign Languages 100 Mathematics 104 Performing Arts 110 Dance 110 Music 112 Theatre 120 Visual Arts 126 Dean: June K. Phillips Assistant to the Dean: Carolyn Deru Location: Browning Center, Room 413 Telephone Contact: Laurell Martinez 626-6424 Degrees Offered Bachelor of Arts and Bachelor of Science degree programs are offered in the following areas: • Communication • Mathematics • English • Music • Foreign Languages • Theatre Arts • Visual Arts Teaching majors are also available. Bachelor of Fine Arts degree program offered in: • Visual Arts Bachelor of Arts and Bachelor of Science composite degree programs are offered in: • Communication & English • Communication & Theatre Arts English & Communication Music Physical Science/Math/Computer Science Theatre Arts & Communication Visual Arts Minors are offered in: • Communication • Dance • English • Foreign Language Mathematics Music Photography Theatre Arts Visual Arts Teaching minors are also available. The College of Arts and Humanities works closely with the College of Education in preparing students for teaching majors and minors and composite teaching majors. Students should consult departmental listings in the College of Arts and Humanities and in the College of Education for specific requirements for teaching majors and minors. WEBER STUDIES: An Interdisciplinary Humanities Journal ISSN: 0891-8899 Editor: Neila C. Seshachari Location: Social Science Building, Room 260 Telephone Contact: Sherry Jackson 626-6473/6657 Instituted in 1984, this interdisciplinary humanities journal is published tri-quarterly in January, May, and September under the auspices of the College of Arts and Humanities. Indexed in leading indexes in the humanities and social sciences, the journal has a nationally reputed editorial board. Annual subscription rates: $10.00 individuals; $20.00 institutions; $7.00 single back issues. Student Services Interdisc Programs Applied Science & Technology Arts& Humanities Business & Economics Education Health Professions Science Social & Behavioral Sciences 86 87 Continuing Education