93 SST 3203. Customer Service Techniques (3) Su, F, S A study of customer service techniques required in order to sell and service products, systems, or services needed by industrial manufacturing, processing, mining, construction firms, or other related technical areas. SST 3363. Contract and Sales Negotiation Techniques (3) Su, F, S Principles, techniques and analysis of strategies involved in contract and sales negotiations. Development of integrated strategies through group and individual interaction. Prerequisite: SST 1143. SST 3563. Principles of Supervision (3) Su, F, S Practical application of first-line supervisory skills including choosing, organizing, training, and evaluating entry-level employees; making supervisory decisions; and solving first-line supervisory problems. Understanding the basic responsibilities of a supervisor in production organizations and service organizations. SST 3603. Sales Presentation Strategies and Techniques (3) Su, F, S Principles and practices for the five major categories of professional sales consultants. Prerequisites: SST 1143, 3153 and TBE 3090. SST 4102. Developing Team Leadership Skills (2) Su, F, S A skills based course designed to develop the interpersonal and leadership skills necessary to work effectively in teams and guide teams through the group stages of development. This course will be facilitated in such a way the participants will learn how to diagnose team developmental level and develop a high performing team by applying the principles of situational leadership and the DISC personality profiles system. Prerequisite: SST 3563. SST 4203. Ethical Sales and Service (3) Su, F, S Principles, techniques and analysis of ethics in the sales and service professions. Utilizes group interaction, individualized hands-on experiences and a field based experience. SST 4610. Senior Project I (3) Su, F, S A capstone project for students in their final year of the technical sales degree. Provides hands-on experiences in the areas of sales and service including sales, customer service techniques, presentation strategies, and team leadership development. This course focuses on working with sales and service problems in a departmentally approved work environment. Prerequisites: SST 3103, 3363, 3603. SST 4620. Senior Project II (3) Su, F, S A continuation of SST 4610. Prerequisites: SST 3103, 3363, 3603. SST 4830. Directed Readings (1-3) F, S Individual readings supervised by a faculty member. Prerequisite: Approval of instructor. SST 4920. Short Courses, Workshops, etc. (1-2) F Consult the semester class schedule for the current offering under this number. The specific tide and credit authorized will appear on the student transcript. SST 4992. Senior Seminar (2) Su, F, S Research and discussion of sales and service related problems. DEPARTMENT Telecommunications & Business Education Chair: Dr. Alden A. Talbot Location: Building 2, Room 218 Telephone Contact: Julie Warnick 801-626-6059 Professors: Diana J. Green, Alden A. Talbot; Associate Professor: Laura MacLeod; Assistant Professors: Kenneth R. Cuddeback, Allyson Saunders; Instructor Specialist: Laura Anderson; Instructor: Pat Mcferson, Joyce Porter I he Department of Telecommunications & Business Education offers an Associate of Applied Science Degree in Business Systems Technologies, an Associate of Applied Science Degree in Telecommunications, a Bachelor's Degree in Telecommunications Administration, and a Bachelor's Degree in Business Education with two emphases: a Composite Teaching degree or an emphasis in Business Systems Technologies. Minors are offered in Telecommunications, Business Systems Technologies, Multimedia, Business/Marketing Education, and Business Education. The last two minors require an education major. Also offered are a Telecommunications Certificate program and a Professional Network CISCO Option Certificate program. The department offers courses in word processing, spreadsheets, database management, telecommunications, local area networks, desktop publishing, graphics, business communications, multimedia, network certification, and other related areas. Telecommunications Administration graduates study both the voice side and the data side of the discipline. On the voice side, students leam about designing, installing, and managing phone systems, and making decisions regarding the purchase and operation of hardware and software. On the data side, students leam about computer networks, network operating systems, and computer application programs. Business Education graduates are qualified to enter both the business world and the classroom. The Composite Teaching Emphasis qualifies individuals to teach business and marketing- related subjects at the secondary school level. The Business Systems Technologies Emphasis qualifies individuals for careers in information processing, administrative services, office administration, and supervision. Business Systems Technologies Associate of Applied Science graduates are trained for employment as administrative assistants, information technology specialists, records managers, and other office-related positions. Departmental Policies Students for any degree from the Telecommunications & Business Education (TBE) programs are subject to the following policies: 1. To enroll in any intermediate or advanced computer course, the student must have a grade of C- or better in the preceding course. 2. TBE credits earned more than six years earlier than the proposed date of graduation must be evaluated by the department or validated through a challenge examination. 3. A student in TBE cannot obtain a degree from the department if any required course in the department has been taken for a grade more than three times. 4. Any deviation from the printed graduation requirements must be approved by the department chair PRIOR to taking the course (s) in question. General PROFILE ENROLLMENT STUDENT AFFAIRS ACADEMIC INFO DEGREE REQ GENED Interdisciplinary FYE HNRS BIS/BAT LIBSCI INTRD MINORS Applied Science & Technology CEET CS MFET/MET CMT CDGT ENGR AUTOSV/AUTOTC IDT SST- TBE Arts & Humanities COMM ENGL FORLNG DANCE MUSIC THEATR ART Business * Econ MBA MPACC/ACCTNG BUSADM FIN LOM MGMT MKTG ECON/QUANT IS&T Education MEDUC CHFAM ATHL/AT HEALTH/NUTRI PE/REC EDUC Health Professions CLS DENSCI PARAMD HTHSCI HAS/HIM NURSNG RADTEC DMS NUCMED RADTHR RESTHY Science BOTANY CHEM GEOSCI MATH/MATHED MICRO PHSX ZOOL Social & Behavioral Sciences MCJ/CJ ECON GEOGR HIST POLSC PHILO PSYCH SOCLWK GERONT SOCLGY ANTHRO AEROSP MILSCI NAVSCI Continuing Ed Davis Campus Weber State University 2004-2005 Catalog