SST 2182. Credit and Collection Methods (2) Su, F, S The study of specific credit and collection methods for retail, wholesale, and service industries; including cost of retail credit, credit investigation, methods of collecting bad accounts, securing new business through credit applications, and credit control. SST 2383. Retail Merchandising & Buying Methods (3) Su, F, S The study of the retail buyer's duties, different buying organizations, and techniques, procedures of purchasing merchandise for resale and retail merchandising strategies. SST 2443. Advertising Methods (3) Su, F, S A study of advertising methods as they relate to local retail, wholesale, and service industries, including newspaper, magazine, radio, TV, mail, outdoor and special promotion events. SST 2703. Internet Sales and Service (3) Su, F, S The study of Internet sales, service and technology. Understanding the process of establishing an online business, setting up online shopping capabilities and database integration. Online customer service and retention, buyer behavior and current Internet sales issues are presented. SST 2890. Cooperative Work Experience II (1-2) Su, F, S Open to second year declared majors in Sales and Service. A continuation of SST 1890. SST 2899. Associate Degree Assessment (0) This course is to serve as an assessment tool whereby all AAS degree seeking students in the College of Applied Science and Technology demonstrate their learned knowledge in at least three areas of Applied Technology study. At present, this knowledge will be demonstrated through the use of the Work Keys exams administered through the Campus Testing Center. SST 2903. Professional Selling on the Internet (3) Su, F, S The study of selling and customer service techniques as they are applied to web site development and Internet sales. Prerequisite: SST 2703 or faculty approval. SST 2991. Sales/Service Technology Seminar (3) S Directed studies, group discussions, and analysis of selected topics pertinent to sales and service technology. Also designed to prepare sales and service majors for the job market and career opportunities. SST 3103. Sales Personalities and Profiles (3) Su, F, S Utilization of personality profiling and behavioral styles profiling assessment instruments as applied to account representatives, retail salespersons, sales engineers, industrial product salespersons nontechnical and service salespersons. Prerequisite: SST 1143. SST 3153. Sales Engineering Techniques (2 contact, 1 lab) Su, F, S A study of selling techniques required in order to sell products, systems, or services needed by industrial manufacturing, processing, mining, construction firms, or other related technical areas. Prerequisite: SST 3563 and TBE 3090. SST 3203. Customer Service Techniques (3) Su, F, S A study of customer service techniques required in order to sell and service products, systems, or services needed by industrial manufacturing, processing, mining, construction firms, or other related technical areas. SST 3363. Contract and Sales Negotiation Techniques (3) Su, F, S Principles, techniques and analysis of strategies involved in contract and sales negotiations. Development of integrated strategies through group and individual interaction. Prerequisite: SST 1143. 93 SST 3563. Principles of Supervision (3) Su, F, S Practical application of first-line supervisory skills including choosing, organizing, training, and evaluating entry-level employees; making supervisory decisions; and solving first-line supervisory problems. Understanding the basic responsibilities of a supervisor in production organizations and service organizations. SST 3603. Sales Presentation Strategies and Techniques (3) Su, F, S Principles and practices for the five major categories of professional sales consultants. Prerequisites: SST 1143, 3153 and TBE 3090. SST 4102. Developing Team Leadership Skills (2) Su, F, S A skills based course designed to develop the interpersonal and leadership skills necessary to work effectively in teams and guide teams through the group stages of development. This course will be facilitated in such a way the participants will learn how to diagnose team developmental level and develop a high performing team by applying the principles of situational leadership and the DISC personality profiles system. Prerequisite: SST 3563. SST 4203. Ethical Sales and Service (3) Su, F, S Principles, techniques and analysis of ethics in the sales and service professions. Utilizes group interaction, individualized hands-on experiences and a field based experience. SST 4610. Senior Project I (3) Su, F, S A capstone project for students in their final year of the technical sales degree. Provides hands-on experiences in the areas of sales and service including sales, customer service techniques, presentation strategies, and team leadership development. This course focuses on working with sales and service problems in a departmentally approved work environment. Prerequisites: SST 3103, 3363, 3603. SST 4620. Senior Project II (3) Su, F, S A continuation of SST 4610. Prerequisites: SST 3103, 3363, 3603. SST 4830. Directed Readings (1-3) F, S Individual readings supervised by a faculty member. Prerequisite: Approval of instructor. SST 4920. Short Courses, Workshops, etc. (1-2) F Consult the semester class schedule for the current offering under this number. The specific title and credit authorized will appear on the student transcript. SST 4992. Senior Seminar (2) Su, F, S Research and discussion of sales and service related problems. DEPARTMENT Telecommunications & Business Education Chair: Dr. Alden A. Talbot Location: Building 2, Room 218 Telephone Contact: Julie Warnick 801-626-6059 Professors: Diana J. Green, Alden A. Talbot; Associate Professor: Laura MacLeod, Allyson Saunders; Assistant Professors: Kenneth R. Cuddeback; Instructor Specialist: Laura Anderson; Instructor: Pat McFerson, Joyce Porter I he Department of Telecommunications & Business Education offers an Associate of Applied Science Degree in Business Systems Technologies, an Associate of Applied Science Degree in Telecommunications, a Bachelor's Degree in Telecommunications Administration, and a Bachelor's Degree in Business Education with two emphases: a Composite Teaching degree or an emphasis in Business Systems Technologies. Minors are offered in Telecommunications, Business Systems General PROFILE ENROLLMENT STUDENT AFFAIRS ACADEMIC INFO DEGREE REQ GENED Jnfertfiscipiinary FYE HNRS BIS/BAT LIBS INTRD MINORS Applied Science & Technology CEET CS MFET/MET CMT DGET ENGR AUSV/ATTC IDT SST TBE Arts & Humanities COMM ENGL FL DANC MUSC THEA ART/ARTH Business & ECON MBA MACC/ACTG BSAD FIN LOM MGMT MKTG ECON/QUAN 1ST Education MED CHF ATHL/AT HLTH/NUTR PE/REC EDUC Heaifh Professions CLS DENT PAR HTHS HAS/HIM NRSG RADT DMS NUCM RATH REST Science BTNY CHEM GEO MATH/MTHE MICR PHYS ZOOL Social & Behavioral Sciences MCJ/CJ ECON GEOG HIST POLS PHIL PSY SW GERT SOC ANTH AERO MILS NAVS Continuing Ed Davis Campus Weber State University 2005-2006 Catalog